How to Avoid and Resolve Email Conflicts Related to Resident and Collaborator Roles in Senior Sign
When using Senior Sign for managing residency agreements and collaborator interactions, issues can arise if email addresses are incorrectly assigned or duplicated between roles. Below is a detailed guide to understanding, preventing, and resolving these common email-related conflicts.
Understanding Email Conflicts in Senior Sign
Shared Email Between Roles: Senior Sign does not allow a single email address to serve as both a resident and a community user. If a person has an existing community user account linked to an email address, the same email cannot be used for a resident account. This restriction prevents overlapping roles which can disrupt system functionality.
Collaborator Displaying as Resident: This issue often occurs when the email address of a collaborator is added to a resident’s profile. The system associates the collaborator's email with the resident’s record, resulting in the collaborator’s name being shown as the resident in the Senior Sign portal.
Preventing Email Conflicts
To minimize these issues, follow these best practices:
Assign unique email addresses to residents and collaborators. Ensure the email used for the resident role does not already belong to an existing community user.
Always verify that the resident profile contains the resident’s personal email address and information. Collaborators should only be added under the collaborator role.
Resolving Email Conflicts
If an email conflict or incorrect assignment occurs, you can resolve it through the following steps:
Step 1: Identify the Conflict
Verify whether the issue stems from using the same email for resident and collaborator roles.
Check the resident profile to confirm if a collaborator email has been mistakenly added.
Step 2: Take Corrective Action
Remove the collaborator email from the resident profile.
Update the resident profile to include the correct resident email address.
Assign collaborators only in their designated roles.
Step 3: Re-send Required Documents
After completing the changes, re-send any application or deposit packets to ensure the collaborator’s name no longer appears as the resident.
FAQs
Q: Can I use a single email for both resident and collaborator purposes? A: No, Senior Sign requires separate email addresses for each role to maintain clear role assignments. Q: Why does the collaborator’s name show up as the resident? A: This happens when the collaborator’s email is mistakenly added to the resident’s profile. To resolve it, remove the email from the resident profile and ensure the resident’s own email is used. Q: How can I verify that my profiles are correctly updated? A: Check each resident’s profile in the system and ensure that only the resident’s personal email address and information are listed.
By carefully managing email assignments and following the above preventative steps, you can ensure smooth operation of your Senior Sign application without email-related conflicts.